Both my friends were scammed =(

Not entirely sure what you are asking here, Cassy.

Your friend sold a team? That's really not a supported transaction.

Also, whenever anyone has an issue - the person directly affected needs to be the one to inquire.

You are confusing illicit - with non-supported.

Illicit would be rule-breaking.

Non-supported means at your own risk.

If it's a transaction done outside of a trade-window, it may not be supported. The trade-window is a mechanic that helps protect against fraud.

I wouldn't recommend it.

Also, it doesn't prevent the affected player from reporting it as a scam - but that doesn't mean they'll necessarily have their money returned.

We do look into scam reports, but it's not a given that funds/items are necessarily returned/redistributed.

You don't know there won't be consequences for them.

Consequences for them doesn't = money being returned to you, and you won't be told of any account actions on another account.

For much the way we can't be loan enforcers, Cassy.

"I loaned X 1,000g and he said he'd repay me in 3 months, he hasn't HELP!"

We can enforce loans either, they are an at-risk transaction.

Anything done outside of a trade-window should be considered a high-risk transaction as you don't have the natural protection that was built-into the game.

I'm sorry you don't seem to understand how we cannot enforce every single player agreement ever made ingame amongst 12 million players.

Scams are a different story and will be investigated. The outcome is not necessarily return/redistribution of items or gold, however. That doesn't mean there may not be consequences to the scammer.