Lost achievements to server crash

#0 - Aug. 3, 2010, 7 p.m.
Blizzard Post
We did 10 man ICC yesterday and we got the lich king to 10% and this is around the time it started to lag, we couldnt attack (not that we could see), we could hit buttons but nothing would happen, so we watched for 10-20 minutes or so while the npcs killed the lich king. Those of us who hadnt already killed him, got the achievements The Frozen Throne and Fall of the Lich King. The dialogue played out like it should have upon defeating the lich king, but we couldnt loot him, shortly after this we all got disconnected, finally when the server comes back up, we all log in and find our dead bodies at the entrance portal to ICC, our achievements gone, and the lich king alive.

Most of us opened tickets, but with the server crashing and everything i've been in queue for about 4 hours with no estimated time yet. I'm really hoping this can be resolved and I didnt get cheated out of a lich king kill due the the insanely small chance of the server crashing right when we killed him.
#5 - Aug. 3, 2010, 7:59 p.m.
Blizzard Post
Q u o t e:
Most of us opened tickets, but with the server crashing and everything i've been in queue for about 4 hours with no estimated time yet. I'm really hoping this can be resolved and I didnt get cheated out of a lich king kill due the the insanely small chance of the server crashing right when we killed him.
Hello Milarkey--

I'm sorry to hear about this issue -- particularly at such a critical time for victory over the Scourge. Please keep your ticket open with as much detail about the time of the event; based on the logs on hand, I am optimistic that our In-Game Support staff will be able to assist you and your raid group to make this right. Our queue is currently tracking around a few days so it will just take some time.

Best wishes,

--Arrestide
#8 - Aug. 3, 2010, 9:06 p.m.
Blizzard Post
Q u o t e:


Better news then I expected to hear. I am a little confused about gm tickets....I know that loging out doesnt cancel your ticket, but will it continue to move through the queue if im logged out?
Yes it will. As soon as the ticket's filed it's queued for our support team and will move up in line regardless of your online status.