Blizzard please please please read my emails

#0 - Aug. 3, 2010, 10:52 a.m.

I say this because for some reason that I cannot fathom, I have been the victim of constant frustration from the customer service department.

This is not something that I state lightly but rather is due to the facts below...

Several months ago my account was banned after being accused of selling gold to others (something I assure you I was NOT doing.) After trying for several weeks to contact customer service about the situation over the phone and discovering that I could get a hold of NO ONE I decided to contact them by email.

I explained the situation and understood that these things take time so waited for someone to respond.

That was in early April, the account was opened three days ago on August 1st. That's right it took just a little under FOUR MONTHS for someone to get around to opening my account.

After taking a deep breath I decided to log in and start to play figuring my situation was at last over...

You can imagine my shock to discover that my paladin was missing.

Figuring that Blizzard would fix this I once again contacted the gm's and asked them to restore the character. No problem right?

That is what I thought until I received this email from Blizzard...

Greetings,

Thank you for contacting us in regard to the World of Warcraft account you are
using. For privacy and security reasons, please use the registered e-mail
address of the account in question for all communication with Blizzard
Entertainment.

Alternatively, if you are not able to access the registered e-mail address,
please visit the official World of Warcraft Community Site at
http://www.worldofwarcraft.com/ and click the blue Account Management Quick Link
at the top of the page to amend your account information. If you are
experiencing difficulty accessing the World of Warcraft account you are using
via the account page, or are unable to change the registered e-mail address for
the account, please contact our Billing personnel directly at 1-800-59-BLIZZARD
(1-800-592-5499273) between the hours of 7 am to 8 pm Pacific Standard Time, 7
days a week. Customers in Australia should call 1-800-041-378.

We apologize for any inconvenience this may have caused, and we thank you for
your understanding and cooperation in this matter.

So what's the problem? That is simple...

I DID USE THE EMAIL THAT THE ACCOUNT IS REGISTERED UNDER!!!!!!!!!

Look I know that the fan boys are going to scream troll at me. I know that my existence is meaningless to you as you have 14 million loyal subjects and I am just one peon in the lot. But just once, just ONCE could you set aside three seconds to take the time to actually read my emails and fix the problems within a few days?

#2 - Aug. 3, 2010, 12:15 p.m.

I'm a little confused, Trevent - I don't show this account as ever having been actioned, suspended, banned - anything.

Could you have been phished at one point? This account does look like it's done some traveling.

That paladin is back by the way, I really can't explain the email about the address, you do have my apologies for any confusion.

It's always better to followup as quickly as possible on something like this. Billing can be a bit challenging to get into the phone queue, but persistence pays off. Calling back quickly will get you a spot in the queue in most cases fairly quickly.

Were you talking about a different account than this one?

If there is anything further we can do for you, please do let us know.