Sent gm ticket, got a 24 hr suspension?

#0 - Aug. 2, 2010, 12:21 p.m.

no idea what happened here but the other night I was doing the conquest pit quest in conquest hold, Grizzly hills. I grouped with 2 others and we finished the quest. they both got credit for the completed quest but for some reason I got "quest failed".

So I send a ticket to a Gm and after a little while I log off for the night. Yesterday i go to look at something in my armory page and I cant find my toon listed, I try and log onto my account and it keeps saying incorrect username or password. I was at work at the time and couldn't access my email. When i get home and check my mail I have a message from Blizzard saying they reset my password and I would need to go ahead and change it, I have another email right after taht one saying that "we have evidence that the pc you are using contains a virus, trojan or keylogger. for your protection and security we have suspended your account for 24 hrs"

I check both email headers and determine that they are indeed from blizzard and rest my password, but then I was locked out of my account. So I figure I'll run a virus scan just in case theres something on my system, nothing there.

How is it that I send a ticket for help with a problem in game and end up with a 24 hr suspension on my account? and did I miss something that said I gave blizzard authorization to scan my system for viruses? how else would you have evidence of a virus on my system?

Orlyia

#7 - Aug. 2, 2010, 1:23 p.m.

Q u o t e:
then, I should have played the lottery that night. I have never sent a ticket before and the suspension hit about 30 mins after i had logged off that night, I guess you can see how I linked the two together. I did a full system scan last night and couldn't find anything but I'm doing a fresh build with a clean system install today so if there is anything there it wont be after today.

guess I'll go back and change my password again after that just to be safe.

that sucks about the quest too because I can see the yellow ? on the map but when i go to the NPC there nothing there.

Totally unrelated. In fact, your petition has not yet been responded to.

I'd follow the instructions in that email on scanning and so forth. If something was detected, you really do need to make certain of your system security.