Name change help...please.

#0 - July 26, 2010, 11:42 p.m.

Okay, so I'm giving this whole forum thing one more chance, as I've posted a few threads about this before.
So the issue, I go to change a character's name, name is accepted go onto credit info, then press finalize.
Then I will get prompted to a page telling me I've encountered an error (with an orc peon scratching his head).

And if I re try this name It will say the name is unavailable. This isn't an obvious issue, the name isn't taken.
My information is correct, my credit cards are not frozen.

I called billing support and was on a nice 1 hour wait time (approx time was 30 mins -_-). And the lady, nice as she was, could not help me. She suggested me trying a different card, in which I did, and the same thing happens.

So it would be great if I could get some feed back from a blue, I've been playing just a month or 2 after launch and been relatively happy with the service....but sad to say as of lately I've been a bit disappointed.
Please restore my faith! :)

Auryk

#1 - July 27, 2010, 3:18 a.m.

It is odd that the Billing & Account Services representative was unable to use your card information to process the Name Change service when you called in, Grimsong. To me that indicates an issue with your card. This is not to say that the payment method is invalid or in poor standing. Rather, it's just a sign that something isn't syncing up with the online transaction.

In these situations, it's sometimes best to first ensure that the account's billing information is up to date. If everything looks solid, then I would suggest clearing your browsers private data, including cache and cookies, or try an alternate browser all together before trying again.

Good luck!

Orlyia

#3 - July 27, 2010, 6:02 a.m.

Q u o t e:
i have a similer problem but its in-game i have a thread open about this and i was wonderin if i could get help.
i bought a charactor faction and realm transfer and when it said put in a name i put it in and it said it was ok to use. i then go to log on and it says the name is taken.... i dont know what to do i have the name but i dont.

I just answered your thread, Stone. That's really another issue entirely - and you should be good now.