#0 - July 23, 2010, 3:25 p.m.
I have been trying to make a digital purchase on your battle.net system. After entering my CVV code and agreeing to the terms of service I am constantly told:
The following problems have occurred:
There has been an error processing your request.
For assistance, contact Blizzard Customer Support.
I had this EXACT same issue when trying to purchase the Celestrial Steed a while ago. I was only able to make my purchase by calling into your service dept. I DO NOT WANT TO HAVE TO CALL EVERY TIME I WANT TO MAKE AN ONLINE PURCHASE FROM YOUR STORE.
As was with the situation last time:
There is NOT an issue with my account or card or account balance.
There is NOT an issue with my browser or system. I have tried on Mac OS using Safari accepting cookies. I have tried using Windows 7 and IE 8. I have had a family member try logging into my account on their system. The results are the consistantly the same.
There is NOT an issue with my information entered nor my CVV code. I use this card to make purchases else where and I DO NOT encounter this situation.
As was the situation last time once again, my bank does NOT EVEN SEE that I am attempting to make a transaction from your site. This issue is completely 100% something on YOUR END.
I want this issue RESOLVED. It is ABSOLUTELY beyond the pale at this point that I have to jump through so many hoops, annoyances, and irritation trying to accomplish what amounts in the end to GIVING YOU MY MONEY.
I am especially concerned over this situation wondering what will occur once my 6 month renewal is to be processed or should I want to digitally download the next expansion should it be offered in that manner.
I want this situation with whatever it may be with your processing system corrected on my account please.
Thank you
(yes, I have ALREADY mailed billing@blizzard.com and have received no response)
