#17 - July 23, 2010, 6:08 a.m.
Q u o t e:
it seems such an easy solution.
"Seems" would be the operative word, Nightynite.
Q u o t e:
gold spammers and their accounts would be identified, traced and shut down at first spam.
Depending on the method of communication used, perhaps. At least for a few days until the method of spam was changed. The spam you see entered into a public channel or through whispers is done by active accounts, most, if not all of those accounts have been compromised and used for this purpose.
Some spam you may see in say is made by trial accounts. The radius to "hear" /say is very limited so not only would you need multiple Game Masters for each of the over 200 realms to monitor each of the channels for both factions you would also need more to have them spaced out well enough to "hear" say conversations. Plus what about harassment issues that are done in other channels? You would have hundreds if not thousands of people tied up doing essentially one thing and not addressing anything else.
Logistically difficult at best.
Q u o t e:
and sence its said most spammers are on hacked accounts those account could be returned to their owners more quickly.
The registered user of the account would still need to recover the account, make sure their system and account is secure, have an investigation into if the violations took place to verify that they did not take place under the registered users control and the compromise investigation to see what items, if any, were removed and try and replace those.
Q u o t e:
right click to report spam would not be needed and they (spammers) would not get a whole week or mores use out of their accounts while waiting on someone from bilzz to react to the right clicks.
The Report Spam feature, when appropriately utilized takes very little time to address these issues, in some cases mere minutes. They (spammers), do not get a whole week or more on the account. Unless, of course, the system that was implemented by our Developers for this purpose is not used.
Q u o t e:
also Days of waiting for a response to a GM ticket would probably go away.
If response times were entirely caused by such issues, perhaps.
Queue times are based on several factors, a few of those factors include: the number of petitions submitted, the complexity of each request, the amount of time it takes to investigate the petition and possibly grant a request that was made. Queue times have risen mostly because in our effort to help our players we not provide assistance in more areas then ever before, not to mention we have had a fair number of new and returning players.
Q u o t e:
and finally we as players would not be expected to police an enviorment that we have no control over and only wish to enjoy.
You do have control over your environment, Nightynite, by reporting behavior that violates our policies you state very clearly that such behavior will not be tolerated on your realm.
You aren't expected to "police" the realm, Nightynite, but you are asked to take an interest in your environment. The police in the real world may patrol a neighborhood on occasion (which has been known to happen in-game by members of our staff) but they are not able to be there 24/7, they rely on citizens like you to actually care about where you live. If you see someone spray painting a wall in your neighborhood, report it.
We will do what we can to act on those reports and take what actions are appropriate.
Q u o t e:
activision/blizzard is said to be sitting on 3.34 Billion dollars. so the money is there to support the product they hope we consume.
Irrelevant. Throwing money at an issue does not make an issue go away. Just like implementing measures that would prove to be time consuming and essentially ineffective is not a positive step in the right direction.
I understand that from a limited point of view that doing X, Y or Z may seem like a simple solution but things are not nearly as clear cut.
Q u o t e:
i look forward to reading all the EXCUSES that will be made as to why this wouldnt, shouldnt, or couldnt happen.
Unfortunately, I fear any efforts made to provide clarity may be wasted. Those who understand the points made will likely do so without any further explanation. Those who do not will likely remain resistant to the idea that a business, such as this one, created and operated by gamers, could possibly understand the issues at hand. The very idea that we employee a lot of very intelligent people who have had the same ideas as you as well as much better ones, and who have looked into the feasibility of implementing those ideas seems to be completely foreign.
If you don't believe that I don't see how you would believe that this company is not entirely satisfied with how things stand currently and continue to look into not only improving our methods in addressing these issues but creating new ways to improve the overall environment for all of our players.
If you would like to provide your constructive feedback regarding our policies, game, and management you are welcome to post in the Suggestion forum.
