#4 - July 30, 2010, 10:22 p.m.
Q u o t e:
First off, the Blues in here as the same as in-game GM's. So, you're not talking to anyone different, should you get a Blue response.
That is actually a common misconception. Though most of us started on the GM floor our jobs are fairly different. We work with In-Game Support, providing advice and information in the CS forum regarding in-game issues, policies and in some cases clarification on a response that may have been received.
Aclypso, I'll see what I can find out. Please understand though that no restoration is ever guaranteed, even in the case of a compromise. We must be able to verify the loss that occurred. If we are unable to do, which is usually caused by a loss of data then we may simply be unable to provide the desired restoration.
This may take a while but I will update this thread as soon as I have anything for you.
