Re: Goodbye

I locked the thread because it was becoming too trolly. I don't wish to start another one, Tankerbella, but I will do my best to answer your questions in this thread. I re-quoted what you originally wrote so please give me a few to write up my response.

Q u o t e:
This week while sleeping I was hacked. It is beyond me.. I am baffled at this. It's been 4 days now without a solution.

I couldn't tell you for certain what the source would be, Tankerbella, I was able to find three locations where your e-mail address or part of it was listed. One being another gaming site. I don't doubt your experience and your security but please understand that this is what they do. All day, every day, they work to figure out how to compromise accounts.

Q u o t e:
There is a device for $6.50 you can use to stop this from happening to you. It is beyond me on why Blizzard chooses not to supply is customers (even those with 9 months of playtime like me) with one of these devices.

Though the use of an Authenticator is a very good additional method of security for an account, the devices themselves are not in limitless supply nor do we feel we're at the point where the use of such a device should be mandatory. Requiring an additional item would come with a great many additional challenges for players and for us.

Most players do not have an Authenticator and never experience an issue.

Q u o t e:

The very fact that the authenticator exists is, in my opinion, complete confirmation in the FACT that Blizzard knows there is a problem with it's security and therefore, tries to supplement it's problem by throwing the cost onto the backs of it's customers. Indeed, I did believe that a portion of my monthly fee was being invested in better security systems.

No, the very fact that the authenticator exists is, in fact, complete confirmation that Blizzard knows that we are unable to monitor or control player security and therefore, tries to provide an additional option that players can use to help protect their accounts.

What many people don't really see, sometimes in their effort to point at everyone else but hopefully because they just are unaware, is that these devices are "sold" at cost, and shipping is normally waved for domestic deliveries.

Q u o t e:

I feel for you man and I'm sorry things went so bad. It's too bad others don't have compassion for what you went through.

I believe many of the others in the previous thread have compassion for what the OP went through. Though when someone is denying that a big poisonous spider is sitting on their shoulder it seems rather silly to let them carry on rambling that danger is from the people who have not only indicated a desire to help but backed up that perception time and time again with the lengths that they go to on their customer's behalf.

Getting the person to deal with the big poisonous spider seems to be the most important issue.

Q u o t e:
It's too bad a Blizzard employee didn't jump on this and find a way to salvage that business-customer relationship.

I'm not certain what I was supposed to jump on. If someone is operating under a false perception then all I can do is clarify as best as I can. If your desire is to be followed around by a sycophantic sales clerk you are shopping in the wrong store.

What you have here though is a collection of gamers who work for a company of gamers who work tirelessly to provide the best service possible. Though at times our queues can cause an issue, they are mostly that way because we are always looking for more ways to help our players. Much of the assistance we provide is unique in this industry.

I also feel it is important to point out that is a good idea to review all the posts in a thread. As I clarified in a later post, from compromise to resolution it took approximately one week to recover nearly everything, if not everything. It should also be noted that the OP never returned after I responded, not because they wouldn't be able to post. They most likely were too busy playing because their issue was fully addressed. Many of these threads are simply a way to vent.