Items have not been restored... But email...

My account was hacked about a week ago, and i was told that it was being investigated. I left for a week, hoping to come back and find my items restored... INstead, i come home to find my items still not restored and these two emails in my inbox...

Greetings,
World of Warcraft - Compromised Account Issue

Account: <removed>

Thank you for contacting the World of Warcraft Game Master Department and for bringing this matter to our attention.

We have reviewed our logs of your account, and we were able to determine the following:

No gold was removed
No items have been deleted, sold, traded
No unauthorized character transfers
No profession changes
Guild banks associated with your characters are intact

Fortunately, it appears as though your account has been unharmed.

For further information please check our Restoration Policy located at (http://us.blizzard.com/support/article/20457)

We apologize for any inconvenience this may cause and thank you in advance for your understanding.

Game Master <removed>
Customer Services
Blizzard Entertainment
www.blizzard.com/support

---------------------------------------------------------------------------------------------------------------

Greetings,

World of Warcraft - Character Issue

Account Name: <removed>


Thank you for taking the time to contact us, and for bringing this matter to our attention.

After further investigation, we are happy to report that the issue your character was experiencing has been resolved. Should you encounter any further complications, please contact a Game Master through the in-game petition system.

For any game play questions please refer to our site at http: http://us.blizzard.com/support/index.xml?gameId=11

You can also check our forums ("http://www.worldofwarcraft.com/forums/") where you can discuss game issues with other players.

Thank you again for contacting us. We hope you continue to enjoy your experience in World of Warcraft!




Regards,

Game Master <removed>
Customer Services
Blizzard Entertainment
www.blizzard.com/support

This second email is the response i got from the email i sent to blizz before i left for Vacation.

I am looking through my characters right now, and NONE of them have had anything restored....

All of the gear and gold from atleast 5 of my characters was take/sold/deleted, and blizzard tries to tell me that they werent... What is going on?

The links are all official blizzard website links, i know this is not someone trying to scam me.