Help! account management Error!

#0 - July 28, 2010, 8:45 p.m.

ok im really stuck on this one and im wondering if anyone else had this problem. Well i decided to play WoW again but my account had been inactive for over a year(before the battlenet account merge etc.). So i log on to my existing battle net account to merge it but for some reason it keeps saying my login is invalid. I am sure it is my wow account login and password and i know my email is right. But i just cant merge the account!!

ive also been searching for weeks to try to find a account recovery but everything is for passwords. I know all my characters on the account AND know my secret question answer but i dont know where to retrieve my account since i dont know my username but do know my password. Im hoping someone else had this problem and fixed it simply. And if you were about to say "call blizzard" ive tried, i call everyday but their always to busy to accept my call which angers me!! im really in need of assistance to anyone who knows how to fix this problem, thanks

Orlyia

#1 - July 28, 2010, 8:50 p.m.

I can sometimes be challenging to get into the queue. Many players recommend redialing immediately instead of periodically. Once you are in the queue that preserves your spot until a representative can speak with you. A land line is a bit more dependable than a cell on extended holds, cells can sometimes drop calls.

Billing will be the ones best equipped to help you try to regain control of that account, and if possible to do on the phone, that will be the most expedient method open to you.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]