Email response time?

#0 - July 26, 2010, 11:53 p.m.

Just wondered what kind of response time emails (requests) are being answered. I know ticket times in-game can depend, could be days, or could be minutes depending on the nature. However, I was wondering what those kind of times translated if an email was sent. The matter is not an urgent one, so that's not an issue. I sent in an email last night making a request, and just wondered what the turnaround time would be.

On a separate issue, when I click the "Select Character" URL, I am seeing a duplicate on one of my toons. The character I am seeing a duplicate of is Cenerius. Not sure why that is?

Auryk

#3 - July 27, 2010, 3:32 a.m.

E-mail response times should coincide with that of the petitions that are submitted via an in-game petition, Jenavale. That being the case, you are looking at roughly a 4 day turnaround for either. Typically the only petitions that receive a response any quicker than others fall into a very limited category of issues that we deem detrimental to the game play of a character.

As for your character icon, it simply means that the database has not updated to remove the duplicate. It should take care of itself in due time.