I still can't play

#0 - July 26, 2010, 2:37 p.m.
Blizzard Post
Dear Blizzard,

Thanks for helping me recover my account, but I have not been able to play. I am extremely frustrated about this situation. When I try to log on to WOW1 as you guys said to do, it reads that my free trial is over. My character Ninjakingray was not on any type of trial I was playing the full upgrade on WOW4 now that I have been set up to play on WOW1 I am having problems playing due to this error. I even tried getting a free trial to atleast play for the days that was taken from me. When I did this the free trial ended up on WOW5. I have been desperately trying to fix this problem with no results whatsoever. I have been waiting for e-mails from Blizzard about any type of info and help I could recieve but I havn't had any luck. I paid for the "full-game" and I hate the fact that I am losing my hard working money that i earned because I got hacked and now I am unable to play due to errors that seem easily fixable. I request that the days I payed for and missed out on be reimburrsed back to me from the date of July 14, 2010 to the day I get to play, which i hope could very very soon. Thank you for taking the time to read this.


Sincerely, Ray C. Simon (ninjakingray)
#2 - July 26, 2010, 2:46 p.m.
Blizzard Post
Well, I do indeed see 5 accounts here, but to get this sorted out - calling Billing will likely be your best option.

They are also the best department to inquire about compensatory time.

The phone lines will open in about 15 min.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - Billing@Blizzard.com
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283