Character Transfer Malfunction?

Q u o t e:
Really, truly, WTB blue post.

I'm sorry, Frizzl, but the only thing that I can really tell you is that you'll need to contact our Billing and Account Services department.

These transactions are usually locked by either your banking establishment or by our systems if suspicious behavior is found.

I'm not certain what e-mail you are referring to. I was only able to find one related to the account you are posting on and that is the e-mail letting you know why your transaction may have been denied. The e-mail also provides contact information.

Did you remove your posts, Albero, because the person called you back as they said they would and they resolved the issue?

Q u o t e:
I've done previous transfers and faction changes with that card and have had no problem at all, I literally did a faction change two days before this paid transfer with the same card and on my account without a problem.

I'm not entirely certain why the transaction was denied, Verk, it just says it was, and doesn't give me any details. :(

Your previous transfer/faction change may have had something to do with the denial though. Multiple transactions to the same location over a few days can look suspicious to a bank and could be why it was denied.

Q u o t e:

I'm having a hard time understanding why it was denied and I tried calling all day but the phone tree was always full. Do I have to wait to contact you guys or do I just try to re-transfer the character again.

From what I can see, Verk, it looks like the transaction was reviewed and though they were able to unlock and move the character back you will still need to contact Billing and Account Services in order to complete that transaction.