Blue Tracker
World of Warcraft Blue Posts
Diablo II: Resurrected Blue Posts
Diablo III Blue Posts
Hearthstone Blue Posts
Overwatch Blue Posts
Heroes of the Storm Blue Posts
Diablo IV Blue Posts
BlizzCon Blue Posts
Warcraft Rumble Blue Posts

Got new phone, forgot to remove authenticator

Forum Avatar
Krumpetto
#0 - July 23, 2010, 4:09 a.m.
Blizzard Post
Ok, so I had the authenticator on my old phone, but I got a new one today and now I can't log-in to my account. I forgot to remove it before I got the new phone. I have the authenticator on my new phone but the numbers don't match so it doesn't work. if someone could help me I'd appreciate it.
Forum Avatar
Orlyia
#7 - July 23, 2010, 9:27 a.m.
Blizzard Post
Calling Billing would be a good first step. The serial number would have been useful.

They may require documentation from you before this can be accomplished. That's for your protection. Authenticators would be of little value if anyone could just call up and ask one be taken off.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283
Forum Avatar
Orlyia
#10 - July 23, 2010, 10:04 a.m.
Blizzard Post
To remove it - you'd need that old authenticator anyway.

And no, reinstalling won't help on a mobile - you'd get a new serial number which in essence is a new authenticator.
Forum Avatar
Orlyia
#10 - July 23, 2010, 10:04 a.m.
Blizzard Post
To remove it - you'd need that old authenticator anyway.

And no, reinstalling won't help on a mobile - you'd get a new serial number which in essence is a new authenticator.
Forum Avatar
Orlyia
#12 - July 23, 2010, 10:12 a.m.
Blizzard Post
Q u o t e:
so then is there any way of me ever being able to log into my account again? lol


Yes, you need to get that taken off.

As I said above, Billing can assist with that.

That is the only thing to really remember about a mobile version of the authenticator. If you change phones, always remove it then replace it as quickly as possible.
Forum Avatar
Orlyia
#12 - July 23, 2010, 10:12 a.m.
Blizzard Post
Q u o t e:
so then is there any way of me ever being able to log into my account again? lol


Yes, you need to get that taken off.

As I said above, Billing can assist with that.

That is the only thing to really remember about a mobile version of the authenticator. If you change phones, always remove it then replace it as quickly as possible.