SC2 Payment and no SC2?

#0 - July 27, 2010, 6:19 p.m.

I recently tried to purchase SC2 digitally with a prepaid card method that has always worked when doing WoW transactions. I understand that this is not an officially supported method of payment and if a problem arose, it would simply not charge me and not allow me to get the game.

However, after trying to pay, the transaction went through but said there was an error. After checking the account balance on my card, it appears Blizzard received the money since $59.99 has been subtracted from the balance, and yet it claims I have no Starcraft 2 license.

Blue post plz. :(

Aredek

#5 - July 27, 2010, 6:37 p.m.

It sounds as if we had some difficulty processing your payment, and an error occurred. Depending on when the error occurred, it's possible that your financial institution received notification that you were attempting to make a purchase. As a result, you may notice temporary holding charges on your bank statement; these funds are not claimed by Blizzard Entertainment when an error occurs, and they will be returned to your account in 3 to 5 days depending on your financial institution's policy in regards to funds held.

Should you require further assistance with your digital purchase, please contact our Billing department using one of the following numbers:

Billing and Account Services

Live Representatives are available every day from 7:00 AM to 8:00 PM PDT

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283