Email

#0 - July 23, 2010, 10:40 a.m.
Blizzard Post
i think i received a Fake email but i'm not sure also i now some how have 2 wow accounts on my battlenet acount yet i never created asecond one what should i do here is the email


Battle.net -- Login Account Changed‏
From: WoWAccountAdmin ([email protected])
Medium riskYou may not know this sender.Mark as safe|Mark as junk
Sent: Wed 7/21/10 11:48 PM
To: (removed)

Greetings ,

We have determined that your World of Warcraft account has been accessed/compromised by someone not authorized to do so by the World of Warcraft Terms of Use (http://www.worldofwarcraft.com/legal/termsofuse.html).

To protect your privacy and security, we have temporarily disabled this account. Any recurring subscriptions have been suspended to prevent further monetary charges. In order to regain access to the account, you must complete the steps below to secure the account and your computer.

Please keep this email for your reference until the account recovery process has been completed.


STEP 1: SECURE THE ACCOUNT, YOUR COMPUTER AND YOUR EMAIL ADDRESS
Account compromises most often occur when a player shares login information with an unauthorized third party or plays on a computer that has a virus, Trojan, or key-logger. We recommend following the http://us.battle.net/security/checklist.html on our Account Security site at http://us.battle.net/security/index.html.


STEP 2: RECOVER THE ACCOUNT
We now provide a secure website for you to verify that you have taken the appropriate steps to secure the account, your computer, and your email address. Please go to this site and follow the instructions:
(ADDRESS REMOVED)

STEP 3: VERIFY YOUR SUBMISSION WAS RECEIVED
We will contact you with further instructions once we have received and processed your submission. If you do not receive a reply within 48 hours of submitting this form, please resend it from the address listed above.


Please be aware that if unauthorized access to this account continues after the recovery process is complete, it may lead to further action against the account.


Regards,

Neil G.
Game Master Bahrdrak
Customer Services
Blizzard Entertainment
Message ID 5hq7txexoqqgxhx9suec4jayfeifearlbkuucmzdnvfs
Identity ID adbz1bm7sabucjk0ipglanc1x6987zhev3xxz5cvwgny


is this a Legit email??
#14 - July 23, 2010, 11:44 a.m.
Blizzard Post
While I suspect that is a phish (you can confirm from the internal routing headers on the email), if you didn't create that trial, that does raise red flags.

I'd recommend proceeding as though you WERE compromised, security sweeps - making sure your email is secure, etc.

If they've obtained your information, they may simply have not gotten around to getting into the account proper. I'd also recommend resetting your password, and perhaps setting up a new email entirely for this account.


This sticky may be useful.
Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109