#0 - July 29, 2010, 3:42 p.m.
Approximately two weeks ago my account was compromised and hacked. My four 80s were transferred to different realms and deleted. After filing a ticket and going through the process of account verification, my account was deemed secure. On July 22nd I received an e-mail telling me that my items had been restored to the 6 characters affected by this hacking - however, the four characters transferred now exist again, but are stuck on the servers they were transferred to. When I try to log on them, I receive a message saying, "You cannot log on this character until the character update process you recently initiated is complete." Is this normal for the process? Should I be a little more patient?
P.S.: I also received an e-mail on July 18th telling me that the paid transfers had not gone through successfully.
