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Battle.net Au Mobile Authenticator help!

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Obsequious
#0 - July 26, 2010, 10:18 a.m.
Blizzard Post
My ipod froze up and i did a restore like an idiot, now my account is locked with a dead authenticator. How do i go about fixing or getting this off without the code? i cannot log onto WoW to open a ticket so any help would be awesome.
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Orlyia
#1 - July 26, 2010, 10:23 a.m.
Blizzard Post
You will want to contact Billing on this. We need to be very careful in removing this type - and that is for your protection.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - Billing@Blizzard.com
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283
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Orlyia
#3 - July 26, 2010, 10:26 a.m.
Blizzard Post
They will try to confirm your identity on the phone. If possible, this is fairly fast.

If not possible, they may require some documentation.

If you have your original CD key, that can be helpful - as can the serial number of the authenticator.
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Orlyia
#5 - July 26, 2010, 10:29 a.m.
Blizzard Post
Q u o t e:
Yeah, i have tried restoring my Authenticator from previous backups, but it looks like there is no way to get the code back. So a Cd key of WoW will help? I have them all from WotLK to Original.


It's normally not terribly difficult for a legitimate account holder to prove their identity. The original CD key will be helpful, yes.