Character Recovery Help

#0 - July 23, 2010, 10:03 p.m.

Hello,

Yesterday, Blizzard suspended my account after someone gained unauthorized access to my account. After I learned this, I was someone content in knowing that my account was safe and my characters were. Nevertheless, my friends explain to me that I've been removed from their friends list and that they recieve the message 'Player Not Found' when looking me up on the Armory or wherever.

I log back in today once the suspension is over and I discover that both of my characters have been deleted, a level 80 Death Knight and a level 70 Warlock. Is there any way that I can get these characters recovered as soon as possible?

Aredek

#4 - July 24, 2010, 5:23 p.m.

I encourage you to submit an in-game petition in regards to this issue, Iwasphone. This will allow our Game Masters to forward your information on so that we can look into the possibility of restoring your characters and any losses they accrued during the compromise. For more information on how to secure your computer and request reimbursement, please visit:

What to do if Your Account Has Been Compromised:
http://us.blizzard.com/support/article/30796

Account and Computer Security:
http://us.blizzard.com/support/article/30794