Paid Name Change Issue - Blue Tracker

#0 - Aug. 3, 2010, 10:22 a.m.

Well, it's been 5 days since I bought my priests name change, there's clearly been an issue and kept it from coming through in-game as I haven't been able to log onto it although the name has updated on the armoury.
The message I'm getting when I try to log in is 'You cannot log in until the character update process you recently initiated is complete.'
Haven't been able to contact Billing yet, could anyone possibly shed any light on whether this will fix itself or if I definitely need to get hold of Billing for them to sort out?
Thanks. ^_^

Zenlyth

#3 - Aug. 3, 2010, 6:46 p.m.

Hiya Bromanceqt,

I don’t see that the payment was applied, please cancel the name change and try again here:
https://www.worldofwarcraft.com/account/character-namechange-intro.html

Please let me know if that works.

Orlyia

#5 - Aug. 4, 2010, 9 a.m.

If you don't see that as an option from Account Management, yes - Billing should be able to assist with this.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - Billing@Blizzard.com