Account and email hacked advise would be nice

#0 - Aug. 2, 2010, 11:08 p.m.

on july 31st i signed into my account just fine, same with me email. I go to play on august first to find i couldnt sign into my account or my email on hotmail.com. I then look up my characters on the armoury to see that all my gear was sold/ disenchanted as my characters are naked.

http://www.wowarmory.com/character-sheet.xml?r=Uldaman&cn=Killerplox -
Had all gear that could be sold taken off

and

http://www.wowarmory.com/character-sheet.xml?r=Uldaman&cn=Pabulo -
had everything taken as all of it could be sold, being lvl 60 raid epics or quest items or boes

Im guessing the person also looted my guild bank as killerplox had a high rank in the guild and could take 5 stacks from every tab except for that last 2.

just to name a few. My email/battle.net that was hacked is under the email [email protected]

And is it possible for me to get my account switched to a new secure email. I made this trial account so i could open a ticket up in game as well as post on the forums.

After having an ingame ticket opened a talked to a gm and they said that my account was now locked and my gear and gold was being revived as we speak i now just need to unlock it and i thought i would post here before i called billing.

Orlyia

#9 - Aug. 3, 2010, 6:12 a.m.

Well, there is an open investigation on this, but what is vital is finding out how they got hold of you password and ID. If that source isn't identified, the chances of them getting right back in are VERY high.

A compromised email could certainly do it. I'd recommend NOT using the same one - setup another unrelated one from a known secure system and change your Battle.net.

To unlock this, you are going to need to respond to the security email you were sent. They are waiting on confirmation from you that everything is secure and back in your exclusive control.

The recovery portion of that email is the key to unlocking this.

Q u o t e:
STEP 2: RECOVER THE ACCOUNT
We now provide a secure website for you to verify that you have taken the appropriate steps to secure the account, your computer, and your email address. Please go to this site and follow the instructions:
http://us.blizzard.com/support/article/securitywebform

This sticky may be useful.
Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

Orlyia

#12 - Aug. 3, 2010, 8:12 p.m.

If you need to get back into control of an account, Billing is a good first step.

They can often confirm your identity on the phone.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]