Unable to Upgrade online

#0 - July 28, 2010, 1:44 a.m.

Well right now I'm currently trying to download the Burning Crusade online, and its not working. I've tried two different credit/debit cards (one of which i bought play time online with before) and neither of them seem to work. All the information I put in is correct, but it never works. And whenever i try to call in, I either can't connect or get disconnected after waiting 30 seconds. Any ideas why?

Vrakthris

#2 - July 28, 2010, 2:02 a.m.

Are you getting a particular error, Crannyy?

Depending on the error is can indicate that the provided payment method is incompatible in some way with the selected online purchasing system (in this case, a digital upgrade). This doesn't mean that the payment method is invalid or in poor standing. Rather, it's just a sign that something isn't syncing up with the online transaction.

In these situations, it's sometimes best to first ensure that the account's billing information is up to date. If everything looks solid, then you're welcome to contact our Billing & Account Services department by phone (like you're in the process of doing). Our representatives will be happy to work with you and assist with your transaction in any way possible. :)

Billing and Account Services

Live Representatives Available 7 days a week, 8am to 8pm PDT/PST

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Good luck!