#1 - July 23, 2010, 9:49 p.m.
Our phone queue frequently fills up, Aztrez. As spots within queue open up, the first person to call in will fill that spot in the queue. When the queue is full, you will be played a message which states that all of our representatives are busy and that you should call back at a later time. When you hear this message, I suggest hanging up the phone and the pressing redial immediately. Repeat these steps until you are able to enter our phone queue.
I sincerely apologize for the inconvenience you've experienced as a result of this issue, and hope that you're able to speak with a representative soon.
Best wishes.