Restoring lost items after hack.

#0 - July 23, 2010, 4:36 p.m.
Blizzard Post
I just got my account back from having it hacked, and anything that was sellable is now gone + all gold.

When i report these for restoration, am i supposed to have a list of the items i remember that are missing, or do the GM's have a way of finding what was taken and sold and restoring it?
#2 - July 23, 2010, 6:37 p.m.
Blizzard Post
Hello Zarjak,

It would be helpful to name at least 3 items or the gold amount you are missing. Any information of what was lost really helps, it isn’t necessary to remember every single item and list them.

I see that the investigation on this account is not yet complete. They will send you and email as soon as they have completed the investigation with any details regarding the account. If you have any further questions please let me know.
#6 - July 23, 2010, 8:20 p.m.
Blizzard Post
Q u o t e:
Edit: Oh, and if I'm not exactly on-target with everything that I'm missing (Guild bank stuff got stolen as well) will those items not be returned?
From what I can see, Revered your still in queue and if you are missing items after your investigation is complete. You are welcome to email us at [email protected], to let us know so we can further assist you.