Subscription Pending Problem

#0 - July 23, 2010, 6:51 a.m.

Hi, I just used my debit card to pay for a 1 month subscription for my WoW account, and the transaction goes through, but my account it still frozen and it still says i need to pay for game time. The payment doesn't show up on my history either. Could someone help please? This is my friend's account by the way. Thanks!

Orlyia

#3 - July 23, 2010, 9:28 a.m.

Unfortunately, I'm not able to answer most Billing questions - I simply do not have access to those records.

It's not terribly unusual for there to be a little lag time between submission and receiving payment back from a bank or credit card company. I'd give it a few hours. If it doesn't resolve by morning - you may wish to contact one of our Billing Representatives..

I am terribly sorry for any inconvenience this has caused.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
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