Never Recieving Parental Controls Email

#0 - Aug. 1, 2010, 3:44 a.m.

Dear Blizzard,
I have never recieved the supposedly sent emails from you guys regarding parental controls. I have tried the forums, emailing, and calling you, but nothing happens, you dont respond, or your phone queue is always full which makes everything not work for me. I haven't been able to change the parental controls settings since you decided to switch to battle.net for everything, and I miss the old setup. Please let me control my settings, or revert the PCs back to the way things were, that actually worked.

Thanks, Earth.

Vrakthris

#4 - Aug. 1, 2010, 6:33 a.m.

If you are checking the correct e-mail it is possible that your provider is filtering them for spam or they are ending up in the junk folder.

http://us.blizzard.com/support/article.xml?locale=en_US&articleId=21485

Make sure you add @blizzard.com and @battle.net to your safe list.

I show that we responded to an e-mail sent from this address asking you to reply within 72 hours with the requested information, this was on the 5th of July and I'm afraid I do not see a response to that e-mail.

We understand that this is an inconvenience, Earthea, proper verification of your identity is needed before we can remove or adjust Parental Controls. Nor do any of your other e-mails indicate that you have seen these correspondences.

The following form should prove useful in order to change account information.

http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26361

I hope that helps.