Account Compromised - Please Help

#0 - July 27, 2010, 12:19 p.m.
Blizzard Post
Well....Here goes.......Everything was fine and I was playing WoW so I went on WoW.Curse and downloaded some addons because I was getting bored of my UI. PvPing as normal when I notice my mouse starts moving a tiny bit but I just assumed it was because my laser mouse was sitting on the couch and not anything else. So next morning I wake up to some Antivir Pro which I could tell was a fake Antivirus which stopped taskmanger, regedit access to the internet ect. So I finally gain access to my computer I am able to get rid of the thing with a proper Antivirus but I decide in the end to just reformat my computer ( Reason Im Telling You this is because if you had similar problems then maybe I can Work out how I got it)

First thing I do is gain access to my E-Mail then to my Battle.Net account which I find has been suspended and has a charachter created on Mal`ganis Jaejawfae a lvl 1 rogue which was logged in about 50 feet in the air of Stormwind - So he was a gold spammer. So this trojan obviously targeted my WoW account because my email and other game accounts were not touched that leads me to believe that I must have gained the threat the night before - When I had decided to install Addons.

List of Addons:
Pitbull Unit Frames 4.0
Natur Cast Bar
Mik Scrolling Batlle Text
Doom_Cooldown Pulse

I have recently sumbitted a ingame ticket - I did not include a list of gear because I figured that would be in the database - Am I supposed to include gear? And if I decide to level a new charachter while I wait for the GM`s to process my ticket will that get rolled back? Have you had any account compromises with any of those addons?
#1 - July 27, 2010, 1:46 p.m.
Blizzard Post
We should be able to tell what happened while the compromiser had control, Squishy.

If after you receive confirmation this is completed from our Specialist and something seems to have been overlooked - just let us know.

And it's fine to start, or even play an existing character, as you can while this is going on.

The only exception to that would be a character that got transferred because anything done would end up being undone when they got put back where they belong.