Slightly complicated question

#0 - July 27, 2010, 5:13 a.m.

So im afraid of losing my account to hackers... i talked to billing before and i know you have to have authentication keys from your classic wow(which i dont have) and the name on my account is the name i go by not my real one.. like the last names are different(which is a whole nother story)

So if i were to lose control of my account would there be no way for me to get it back since i have neither of those things?

Im thinking theres a way to change my name to match since the hackers seem to do it easy enough.. but i cant really figure out how

Orlyia

#3 - July 27, 2010, 6:45 a.m.

To sort that out, you'd need to confer with our Billing Department. Under the circumstances you describe - that may or may not be able to be done.

I'd second getting an authenticator to minimize the risk of ever losing control of the account in the first place.

Here are the Billing contact numbers if you need them.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]