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Account hacked and now unable to Login

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Rytahn
#0 - July 26, 2010, 10:27 a.m.
Blizzard Post
Today I discovered my account had been hacked, after seeing that I'd lost all my gold and many of my emblems, items and trade supplies after logging in... I quickly reset my password and opened an in game ticket to speak with a GM, after 3 hours of no reply I logged out to get on with real life things, upon returning and trying to log back in a couple of hours later I find that neither my new or old password work to access my character list, giving the error message that I typed either my account name or password incorrectly and instructions on how to retrieve lost passwords. The strange thing is that I can log into battle.net and my account management on Worldofwarcraft.com using my new password, just not the game. Please help.
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Orlyia
#1 - July 26, 2010, 10:28 a.m.
Blizzard Post
Have you checked your email for a new password?

It's standard procedure to reset those when we get a compromise report.
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Orlyia
#3 - July 26, 2010, 10:55 a.m.
Blizzard Post
Well, yours is the last one I see on here.

Have you tried rebooting your system since? That may not work, but it certainly cannot do any harm.
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Orlyia
#5 - July 26, 2010, 11:05 a.m.
Blizzard Post
Check your email in just a bit.

Yes, it is a bit odd for them to be different in different places. May be small lag in updating one area at the moment.
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Orlyia
#7 - July 26, 2010, 11:58 a.m.
Blizzard Post
Q u o t e:
Resetting the password again was successful, I can now log into the game, thank you. Now is there any information you can give me for how I can go about restoring my gold and items? Luckily a lot of my gear was unvendorable so i can still play mostly, but I had been saving gold for a while for my epic flying and going back down to square one is a bit upsetting.


This is already in queue as of 6 hours ago. Really nothing on the reporting end left to do.

What is vital now is identifying the source of this so it doesn't recur. If they CAN still get your information, they WILL be back.

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109