Password retrieval e-mail does not arrive

#0 - July 22, 2010, 6:27 p.m.

My friend tried to reset her password but the e-mail to reset never arrives. She doesn’t have any of the blizzard e-mails on filter. She could not log into her account at all today, and it says she’s been offline since she actually last logged off last night. So she sent for a password reset, but like mentioned, the e-mail to reset never arrives, and it’s been over an hour already. Also, she tried to call customer support/billing, but it says the queue is full.

Aredek

#16 - July 22, 2010, 9:33 p.m.

As has been noted, we're currently investigating an issue involving players not receiving password reset emails if they use a certain web-based email services. While I do not have any additional details to provide, I can assure you that we're working with all the necessary parties to see this issue resolved as quickly as possible. For additional assistance, please call our Billing department using one of the following numbers:

Billing and Account Services

Live Representatives are available every day from 7:00 AM to 8:00 PM PDT

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283