2 Accounts, 1 Battle.net, how to fix this?

#0 - July 22, 2010, 6:49 p.m.

Awhile ago my brother who lives in the same house as myself decided to play World of Warcraft. So when I helped him create his account for some reason unknown to me it put it under the exact same Battle.net as myself. This means we have to share a password and he can access my characters and vice versa. Now when this first happened we tried to contact Blizzard support, an through email they told us this confidential information had to be done over the phone and I was directed to the Blizzard support line. After trying several times during the week I am told they are busy... Apparently there is no being on hold, just call and get lucky. I have to admit this customer service is not great, I can understand them being busy, however they can't put me on hold so when one comes available I'm in line. I just want this resolved.

So anyone have an idea of what to do, or how to use the support line effectively?

Aredek

#2 - July 22, 2010, 6:52 p.m.

We do place customers on hold in our queue, Otoahn; however, this queue frequently fills up. Accordingly, we recommend that you continue to call until you are placed in queue. Some players have noted that hanging up after the "All of our representatives are busy helping other customers" message and then pressing redial immediately. This strategy may help improve your chances to enter our phone queues.

I sincerely apologize for the inconvenience. I hope to hear that you're able to speak with a Billing representative as soon as possible.

Aredek

#2 - July 22, 2010, 6:52 p.m.

We do place customers on hold in our queue, Otoahn; however, this queue frequently fills up. Accordingly, we recommend that you continue to call until you are placed in queue. Some players have noted that hanging up after the "All of our representatives are busy helping other customers" message and then pressing redial immediately. This strategy may help improve your chances to enter our phone queues.

I sincerely apologize for the inconvenience. I hope to hear that you're able to speak with a Billing representative as soon as possible.