Reactivating older account

#0 - July 22, 2010, 3:42 p.m.

We are trying to activate an older account, one that was deactivated before the battle.net conversion. It was originally under my wife's email address, but after it was hacked once we switched it to mine, since she works on a public computer a lot.

I tried retrieving the password after the one I thought was on it failed, but I have not received the Blizzard email yet, under her or my address. I have an authenticator on this current account, but not her old one. She had taken the authenticator off when we canceled the account.

Is there a way to check to see if that account got reactivated under someone else? Hacked I guess, since it's been a while and there was no authenticator on it.

I would submit a ticket in-game, but I have a current one working on a few days so I don't want to edit that.

Aredek

#1 - July 22, 2010, 3:46 p.m.

I'm afraid that you will need to call our Billing department to recover this account, Sheyenne. I encourage you to give them a call using one of the following numbers:

Billing and Account Services

Live Representatives are available every day from 7:00 AM to 8:00 PM PDT

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

If the account is registered under your wife's name, please make sure she calls them instead.

Let us know if you have any questions.

Aredek

#3 - July 22, 2010, 4:02 p.m.

Given the nature of this call, I'm afraid that email is not an option. That said, you could always look into various free Voice over IP programs that allow you to make toll free calls for free of charge. :)