Friend benefits not working-Blizz help please

#0 - July 22, 2010, 2:18 p.m.

Here's the skinny: I recently was invited by a friend to play WOW, via the invite-a-friend email thing. I accepted and we played on the free trial. Then I upgraded to the full account. After some mishaps, I got that account linked to my friend - but not really. As of now, I am on my free month that comes with buying the game, but my friend and I aren't receiving the promised benefits, namely x3 xp and summoning. On battlenet I am technically linked to his account, so why aren't we getting these benefits? I was told that I had to wait until my free month was up to start getting triple xp, summing, etc. - is this true? If so, why? Why would our accounts be linked for the trial, unlinked for no reason during the free month, and then relinked later?
Could someone please explain this to me? Preferably a Blizz employee?

Meloku

#0 - July 22, 2010, 2:18 p.m.

Here's the skinny: I recently was invited by a friend to play WOW, via the invite-a-friend email thing. I accepted and we played on the free trial. Then I upgraded to the full account. After some mishaps, I got that account linked to my friend - but not really. As of now, I am on my free month that comes with buying the game, but my friend and I aren't receiving the promised benefits, namely x3 xp and summoning. On battlenet I am technically linked to his account, so why aren't we getting these benefits? I was told that I had to wait until my free month was up to start getting triple xp, summing, etc. - is this true? If so, why? Why would our accounts be linked for the trial, unlinked for no reason during the free month, and then relinked later?
Could someone please explain this to me? Preferably a Blizz employee?

Aredek

#2 - July 22, 2010, 4:06 p.m.

It sounds as if you created a new account rather than upgrading the Recruit-a-Friend trial, Meloku. I encourage you to call our Billing department during normal business hours so that they can look into this for you and attempt to link the two accounts manually. :)

They can be reached using one of the following numbers:

Billing and Account Services

Live Representatives are available every day from 7:00 AM to 8:00 PM PDT

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283