Latency

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Callin any Blue poster for a response to the OP!

You seem to have missed the parts of the posts that have mentioned that this forum is moderated by those who work with In-Game Support. We are not liaisons with Development nor can we provide commentary regarding what may or may not be in the works for the future. It is a mistake to think that we will not do everything in our power to provide players with the best gaming experience we are able to though or to think that we have not done what we can.

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POSTSCRIPT: I see Bioware and LucasArts have already addressed the above issues, and Star Wars The Old Republic isnt released yet :-)

Hmm, I hadn't read anything except speculation posts. Interesting. The only thing I was able to find was a petition to have them put servers in Australia with 30 signatures from 2009. If you have a link though I would be interested, I was watching that game for awhile.

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And as a consumer I have the right to be angry when one party of a contract (Blizzard) are not meeting their Service Obligations.

I do not like to post the following, simply because I don't think it properly reflects the attitude that we at Blizzard have. Without being here you can never really understand that we very much want to do what we can to make everyone's gaming experience as fantastic as possible. That we want to make sure that everyone can play with as much stability and as little latency as possible.

However, when a statement, such as the one you made about us not upholding our obligations are made, Blairski, I feel it necessary to correct that misconception. I won't quote the entire section, I will just recommend that you review our obligation including sections 14 and 15 of the Terms of Use.

http://www.worldofwarcraft.com/legal/termsofuse.html

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Thank you for your response Vrakthris.
I believed my issue with latency was customer service related, and I still hold to that.

Customer service related, certainly. But this forum is does not address whatever issue a customer may have, we answer what questions we can regarding In-Game issues and try and refer people to the appropriate locations whenever possible.

http://forums.worldofwarcraft.com/thread.html?topicId=26137536017&sid=1

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After reviewing the ToS, especially 14, my account will be left to expire.

I'm sorry to hear that, Blairski, but our commitment to providing realms that are as latency free and stable as possible has not changed. I simply am unable to provide you with the information you requested or the results you ask for. If you believe that the physical hardware for the realms should be located closer to Oceanic players you are welcome to add your voice in our Suggestion forum. This has been a long standing issue but that does not mean that our Developers don't continue to appreciate the feedback they receive.

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I believe your attitude is a more than accurate reflection of what Blizzard's standards are insofar as customer service.............and that genuinely saddens me even more than the latency issues.

I'm at a loss to figure out what attitude you are speaking of, Blairski. Trying to provide you with clarification seems to be a positive. Expressing our stance on realm stability and latency seems to be a positive as well.

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Then again perhaps I'm just a dinosaur stuck in the past believeing that the customer is always right!

There we will have to disagree.

If a player was always right then they would be right in expecting us to level their character to 80, provide them with whatever gold they want and items. After all, the customer is always right.

We have two players, both participated in killing a mob, an item drops. Player A believes that they should have the item, Player B believes they should. If both are right, who get's the item?

What about those customers who have completely opposite opinions on how something should be? Who is right? They can't both be, they can't all be?

No, I'm sorry, Blairski, I think the customer should always be respected and I believe that every customer has a voice that should be heard and considered but I don't believe they are always right.

I would be interested in that link regarding Bioware though, my google powers have failed me.

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Blizzard gives the item to Player A.

Blizzard creates an alternate reality for Player B to live in and gives them the item instead.

Is it really too much to ask?

*laughs* I walked into that one. :P

Though I know you are kidding, Dessembrae, I don't mean this to be a counterpoint to the Oceanic realm discussion, just that a blanket statement such as "the customer is always right" is not always applicable. I think that philosophy has done more damage to us as a society then most people really understand.