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Recustomization not working?

Forum Avatar
Taksumiket
#0 - July 22, 2010, 1:56 a.m.
Blizzard Post
Is the Recustomization feature online? I paid to give one of my toons a makeover nearly two hours ago, but so far, the only option the character screen offers is to change gender. Am I being impatient? I think the instructions were to wait 30 min., but I may have misunderstood.
Forum Avatar
Aredek
#4 - July 22, 2010, 8:13 p.m.
Blizzard Post
I sincerely apologize for any confusion, Taks, but the Character Re-Customization feature has never allowed a player to choose a new race. As noted, this character service allows (and has always allowed) you to change the appearance of your character. The Race Change feature was added some time later and has always allowed players to change race and customize the way the character looks.

You're welcome to contact our Billing department to request reimbursement for the accidental purchase, though; they'll happily look into the possibility for you. I encourage you to give them a call using one of the following numbers:

Billing and Account Services
    Live Representatives are available every day from 7:00 AM to 8:00 PM PDT
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283