#0 - July 21, 2010, 3:03 a.m.
Anyone here who accepts the fact that Blizzard is the only technology company in the world that has so much downtime is naive and uninformed. With millions of customers, product availability takes a top priority at most business of this magnitude. Cell phone providers, web hosting providers, any market with comparable competition values their customers.
Blizzard, has no competition. You may argue they do, but in the end you are lying to yourself and likely looking like a moron in the process. Here is what you get when a technology company is not worried about losing you as a customer:
1) Weekly downtime
2) Downtime dates are rarely accompanied with a accurate time frame, sometimes they are prolonged up to 4-5 times or more.
3) When you call customer service, often you will just be told they are too busy and be hung up on, without the option of waiting on hold.
4) GM Tickets with NO estimate on wait period, and up to 4-7 day response times. If you ever get a response at all.
5) Enter the plethora of other rants here, random disconnects with no error messages, laggy servers, you know the list.
The worst of this is of course that Blizzard as a technology company has not figured out how to do non-customer impacting deployments. This is because they do not care. Period. There is no such thing as a technical argument as why it can not be done. You may attempt to explain to me a reason but as a software architect for a many-multi-million user base company with zero downtime permitted, I will debate your uninformed position into the ground.
At the end of the day, eventually Blizzard will have competition, eventually they will have to care. Until then, enjoy and keep on raging, their role play minions will be there with their useless comments. Enjoy.
