Paid for a race change last night and everything went smooth with the transaction, but was never given the re-customization option. I waited for an hour last night with no luck so I gave up, now when I try to logon this morning with that character I'm getting:
"You cannot log in until the character update process you recently initiated is complete"
We are currently aware of the fact that our character services are not currently online. For the latest information in regards to this issue, I encourage you all to review the following thread: