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Character locked

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Mitternácht
#0 - July 21, 2010, 12:38 p.m.
Blizzard Post
I'm unable to get on one of my characters every time I've tried I've been given the message "You cannot log in until the character update process you recently initiated is complete." I never initiated a character update or anything else for that matter, i did dispute a charge because I didn't make it. I've been unable to get onto the character for about a month now and was wondering if anything can be done about this since I never initiated any sort of character change. The character I can't log into is the one I'm posting as.
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Orlyia
#1 - July 21, 2010, 12:40 p.m.
Blizzard Post
Did you contact Billing about this, Mitt?

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283
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Orlyia
#3 - July 21, 2010, 12:50 p.m.
Blizzard Post
Q u o t e:
I've called a few times and was told they were too busy to answer my call and all I got was an automated email in return.


That's the equivalent of a busy signal. What that means is the hold queue is basically full. The message is very useful to some callers as there are alternative methods of contact for some issues.

Calling back quickly is probably your best bet on getting into the hold queue.