Welcome to the Customer Service Forum!

#0 - July 19, 2010, 9:15 p.m.

The Customer Service forum cultivates a beneficial relationship between our support departments and player community by providing a friendly environment where players can exchange information, access self-help resources, discuss in-game issues, and receive meaningful guidance through personal and fun interactions with Blizzard representatives.

The representatives who staff this forum are dedicated to providing our players with the information and resources necessary to help ensure in-game experiences are as [EPIC] as possible. As part of this effort, visitors of this forum can expect to find a host of information pertaining to in-game and account issues, including (but not limited to):

Players are encouraged to ask questions, share advice, and participate in on-going discussions on the Customer Service forum. Accordingly, it is of utmost importance that all players treat each other with respect and courtesy. For more information, please review the Forum Code of Conduct (http://forums.worldofwarcraft.com/forum-coc.html) and the Forum Guidelines below.

As a reminder, the Customer Service forum is not an alternative to the email, telephone, or in-game petition queues. To request assistance, please contact our customer service staff directly (http://forums.worldofwarcraft.com/thread.html?topicId=24702231246&sid=1).

We hope you enjoy your time here on the Customer Service forum. Have fun!

Auryk

#1 - July 19, 2010, 9:16 p.m.

***FORUM GUIDELINES***

In addition to the Forum Code of Conduct (http://www.worldofwarcraft.com/policy/forum-coc.html), here are some common courtesy guidelines to follow. While these do technically fall within the bounds of the Code of Conduct, there has been some confusion regarding what is and is not allowed. These guidelines should help clear up any misconceptions.

The World of Warcraft General Discussion Forum is for discussion of topics directly related to World of Warcraft. The word general can be somewhat misleading, but the General Discussion forum is for threads about the game itself. If you wish to discuss other topics whether its polling for real-life statistics or asking what one listens to while playing please post in our Off-Topic Forum. Please note that this includes comparisons with other games.
Do not post in all capital letters, use excessive punctuation, etc. This practice is used to draw attention to ones post. While everyone wants their posts read, we ask that you refrain from using sensational tactics in order to bring more people to your thread. Let your post stand on its own merit.
Using the words Blizzard, Blue, or any community team members name in a thread topic is frowned on. Everyone would like Blizzard to read and acknowledge his or her post, and we understand that. However, use of such words in the topic does not help that come to pass. Please make your thread title relevant to the post subject.
Posting IBL, IBTL, or its variants constitutes spamming. We appreciate that our posters understand the Code of Conduct to the point where they can call whether or not a thread is in violation; however, saying in before the lock does not contribute to a constructive community and it does fall under spamming. If you wish to acknowledge a post that violates policy, please report it instead.
Do not bump posts. The act of bumping ones post is generally considered spamming. Unless your “bump” contributes something constructive to the discussion, or your post has fallen off the first page of the Customer Service forum, please refrain. Your thread will be seen; there is no need to continually bump it to the top of the list.
Petition posts are frowned on. This is a discussion forum. Petition threads do not contain much discussion instead, a petition is usually page after page of /signed. This is not constructive. If you have an issue with the game, please discuss it in a civil fashion. There are other places on the Internet to form online petitions.
Do not post about locked or deleted threads. Posts that are moderated have a reason behind the moderation. We lock before we post on a locked thread to stop the violation in question as soon as possible, so if you have yet to see a comment by a member of the community team on a locked thread, please wait for it and do not post on the subject. If you do have questions regarding forum moderation, please contact the Moderation Team at: wowreportedpost@blizzard.com.
If you have a post to report or a sticky to request, use the biohazard symbol or email wowreportedpost@blizzard.com. Please do not post linking to threads you feel should be moderated or stickied. By using the methods we have in place, we can moderate more efficiently.

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In addition, there is a cool down period we institute during times of high forum traffic. If you are violating policy during one of these times due to frustration, you will be given a three-hour cool down suspension. This does not get logged on your record and is simply in place to keep the forums readable and civil. Serious violations will still have the appropriate action taken against them as documented in the Code of Conduct, and we do keep track of these cool down periods separately -- if one is found to be repeatedly violating policy, appropriate action will be taken.

Auryk

#2 - July 19, 2010, 9:20 p.m.

Customer Service Forum Reps
------------------------

Auryk
http://forums.worldofwarcraft.com/search.html?characterId=146704636&blizzardPoster=true&sid=1

Harlsoco
http://forums.worldofwarcraft.com/search.html?characterId=164721053592&blizzardPoster=true&sid=1

Khromuk
http://forums.worldofwarcraft.com/search.html?characterId=262604640755&blizzardPoster=true&sid=1

Nevalistis
http://forums.worldofwarcraft.com/search.html?characterId=267234976466&blizzardPoster=true&sid=1

Orlyia
http://forums.worldofwarcraft.com/search.html?characterId=64444045999&blizzardPoster=true&sid=1

Vrakthris
http://forums.worldofwarcraft.com/search.html?characterId=469109941&blizzardPoster=true&sid=1

Customer Service Forum Reps (LA)
------------------------

Roraks
http://forums.worldofwarcraft.com/search.html?characterId=268476884934&blizzardPoster=true&sid=1

Zenlyth
http://forums.worldofwarcraft.com/search.html?characterId=85564956895&blizzardPoster=true&sid=1

Customer Care Team
------------------------

Arrestide (Manager)
http://forums.worldofwarcraft.com/search.html?characterId=242602626672&blizzardPoster=true&sid=1

MVPs
------------------------

Tandaa
http://forums.worldofwarcraft.com/search.html?characterId=113301545&sid=1

Eilethalua
http://forums.worldofwarcraft.com/search.html?characterId=35473855064&sid=1

Shandiee
http://forums.worldofwarcraft.com/search.html?characterId=23666845305&sid=1