Issue with authenticator

Greetings!

Yesterday I was having an issue with my phywsical authenticator....it seems to be losing synch.

After posting here, the panda was able to do something to allow me to use it again.

It is happening again today and was hoping you could wave your magic wand and reset it for me again?

I am going to remove it from my account if I can get it reset to where I can loging to account managment and do so.

I already placed an order for a new one today.

Thanks!

Edit: The authenticator in question is associated with this account that I am posting on.