Account Compromised and Authenticator Placed

#0 - July 16, 2010, 11:23 a.m.
Blizzard Post
My main account has been compromised. I cannot post here from that account because the account is forum-banned.

It started last night with my password being changed. When that happened I changed it to a new password, but again it was compromised and on top of that an authenticator has been placed on it, so I cannot even change my password anymore.

I've sent a similar e-mail to Account/Billing, but haven't received anything yet. Not sure what to do next so I'm looking for some help here.

Thanks.
#1 - July 16, 2010, 11:30 a.m.
Blizzard Post
Well, the start is to find out how they are getting your information. That's vital to prevent recurrence.

Can you give me a character name/realm on the account in question?
#3 - July 16, 2010, 12:10 p.m.
Blizzard Post
Q u o t e:
Yes.

Icecreamtruk
Icecreamcake
Skillclass

All on the server Mannoroth.


You should have access now with your latest password.