Question About hacks@blizzard.com

#0 - July 16, 2010, 4:19 a.m.

Hello :)

I've been getting 1 or 2 phishing e-mails a day. I don't see much trouble, myself, in spotting them for what they are.

I have an account with Spamcop.net for e-mail. They provide a very good parsing system as part of the service. I drop complete headers and message to them, they parse it out, and report the phishing and spam to the website providers, e-mail providers, and ISPs. Since most of these providers have phishing and spam as violations of their ToS, it helps to get their accounts canceled. As part of this, there's an option to include an 'interested 3rd party' contact. For the various WoW account phishing mails, I always include hacks@blizzard.com.

I'd like to know if they're actually useful, and being received. Would it be possible to include a simple auto-responder on that account, replying back with something along the lines of "hello, mail received, thanks!" or the like?

Thank you :)

Vrakthris

#3 - July 16, 2010, 4:30 a.m.

Q u o t e:
I'd like to know if they're actually useful, and being received.

Unfortunately I don't have access to that in-box, Dyssonance, but I am not aware of any issues with mail being sent there. I know that these reports are useful and appreciated though.

Q u o t e:

Would it be possible to include a simple auto-responder on that account, replying back with something along the lines of "hello, mail received, thanks!" or the like?

That may be a possibility, Dyssonance, though I'd recommend posting that idea in the Suggestion forum where it can be reviewed by the appropriate parties.

Edit:

Q u o t e:
They do actually autorespond when you forward them a phish.

Although it seems to be limited to one response every so often - if you forward them three in five minutes, you'll only get one response.

>.>
<.<
I haven't e-mailed hacks externally so I wasn't certain if an acknowledgment is sent. Interesting. I wonder what causes one person to get one but not another.