Help!!! Being hacked

#0 - July 20, 2010, 6:51 a.m.
Blizzard Post
My account had got hacked and when i tried to log back in there was a authenticator on it that I had not put on. Please can someone help me and do something about this please thanks. Been waiting for six hours or so to see what's going to happend please help!!
#0 - July 20, 2010, 6:51 a.m.
Blizzard Post
My account had got hacked and when i tried to log back in there was a authenticator on it that I had not put on. Please can someone help me and do something about this please thanks. Been waiting for six hours or so to see what's going to happend please help!!
#2 - July 20, 2010, 8:45 p.m.
Blizzard Post
Q u o t e:
My account had got hacked and when i tried to log back in there was a authenticator on it that I had not put on. Please can someone help me and do something about this please thanks. Been waiting for six hours or so to see what's going to happend please help!!


This has already been reported, so it's in the restoration investigation queue.

As to the authenticator, I'd recommend contacting our Billing department to get this removed as soon as possible. They'll need to of course verify your identity and should be able to assist.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - Billing@Blizzard.com
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


In the meantime, it is vital to find the source of this compromise. If they CAN still get in, they WILL be back.

This sticky may be useful.
Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109