Question about restoring gear

They may have submitted a ticket on your behalf, Icculus, was it this account?

Q u o t e:


Yes sir or madam. This account, however, different characters on a different server.

It looks like your case has already been forwarded for investigation into a possible compromise. I'm not certain if you were sent any additional information regarding compromises and account security so I highly recommend that you review the following thread, especially the sections on account and computer security.

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1

What happens from here is your case will wait in the compromise queue until one of our Investigators can get to it. Once they pull your case they will look into what happened, they will work to confirm the compromise and what characters were affected. They will try to repair what damage was caused during the compromise, restoring gold, items, professions, etc. . . . It is important to note that no restoration is guaranteed but we will do everything in our power to restore as much of the loss as we can.

You will be contacted with the results of your investigation and resolution as soon as they are done. Current queue times are around 4-5 days at the moment. During this time you may play normally, well, as normally as possible given the circumstances. We ask that you do not transfer, faction change any of the affected characters until your restoration is complete as it could negatively impact the restoration process.

I hope this helps. :)

Q u o t e:

Another question: since I've placed the mobile authenticator on the account already, what kind of trouble(if any) can I expect when I get the keychain?

If you wish to use the physical device instead once you receive it you just need to log into Account Management and detach it then attach the new one. :)

I highly recommend that you write down the serial number for your Mobile Authenticator and keep it somewhere safe. If there is an issue with the app or your phone having that handy will save you a good deal of time.

Basically, if you need to remove the Mobile Authenticator and something happened which prevents you from being able to get the appropriate Authenticator code if you have the Serial number for the app when you contact Billing they should be able to remove it immediately. If you don't have that information you'll need to send in a form with a copy of your ID, etc. . . .