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Account Hacked - Unauthorized Authenticator

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Raynie
#0 - July 17, 2010, 7:44 a.m.
Blizzard Post
I reset my password as soon as I was informed that someone was on my account jumping from character to character, but whoever hacked it had already put an authenticator on my account.

I can't log on to contact in-game support, so will someone please help me?

Thanks for you for your time!
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Aredek
#7 - July 17, 2010, 4:32 p.m.
Blizzard Post
Q u o t e:
Oh, thanks. I didn't know they were open on the weekends, now all I have to do is keep calling over and over until it will actually let me stay on the line . . .


That's correct. My apologies for any inconvenience this presents.

Nevertheless, you'll want to pay close attention to the following threads for more information on how to secure your computer and recover your account:

What to do if Your Account Has Been Compromised:
http://us.blizzard.com/support/article/30796

Account and Computer Security:
http://us.blizzard.com/support/article/30794