Mobile Authenticator Broken need assistance

#0 - July 20, 2010, 6:48 a.m.

A few weeks ago i installed the authenticator app on my g1 and attatched it to my account but since have gotten the phone wet and it will not run the app anymore i have gotten a new phone since and i have been unable to access my acount for over a week the blizzard billing line is always to full to add me to the que. i am the original owner of the account i have the phone, id and most likely would be able to produce any other items needed for my accounts recovery.
Please help
Cielle

Orlyia

#1 - July 20, 2010, 6:51 a.m.

Q u o t e:
A few weeks ago i installed the authenticator app on my g1 and attatched it to my account but since have gotten the phone wet and it will not run the app anymore i have gotten a new phone since and i have been unable to access my acount for over a week the blizzard billing line is always to full to add me to the que. i am the original owner of the account i have the phone, id and most likely would be able to produce any other items needed for my accounts recovery.
Please help
Cielle

You will need to contact Billing for assistance in getting that first one removed, Cielle.

That is for your protection.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - Billing@Blizzard.com