Account hacked, and they added AUTH!

#0 - July 18, 2010, 12:54 a.m.

So my account recently got hacked today, and i cant login because there is a authenticator on the account! I checked my armory and he is wearing just the none sellable stuff, t10, and ashen ring.
I emailed blizzard's billing and account services 12 hours ago and no response. Everytime i call i get " Im sorry, but our representatives are busy right now ". Ive called when the line opened also...
Emailing and calling did not help, can anybody help me out there?

Vrakthris

#3 - July 18, 2010, 1:10 a.m.

Q u o t e:
all i can think of is that it was random, and ironically i removed my auth the day before...

Ouch. :(

In addition to trying to contact Billing by phone, Strong, I'd also recommend e-mailing them from the registered address on the account.

Email Support
o Website E-mail Form
http://www.blizzard.com/support/wowbilling/?id=eSupport000
o [email protected]

You may also want to review the following thread on compromises and computer/account security.

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1