Account hacked and authenticator added!

Q u o t e:
Hello this is my account and it was hacked. I just recently foudn this out tonight and got my password changed as soon as i found out and protected my computer better. The only problem is, is that there is now an authenticator on my account that i dident put on there. Someone please help!

They were actively on the account, so I asked this be locked down to protect you from any further damages, Durabin. Most damages are done almost immediately, so this will need to be investigated. I see you already have an investigation open as of about an hour ago - so that process has started.

Please check your email for further instructions on how to get this account unlocked.

What is vital at this point is finding out how they managed to obtain your password and ID. If that isn't identified, the chances of this repeating are VERY high. Please do make sure your system and email are secure before requesting this be unlocked.

This sticky may be useful.
Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

Restorations are part of the investigation that has already been put into queue.

At the moment, those are running about 4-5 days.

Q u o t e:
i just deleted my old email account and have a new one is there anyway i can give that to someone at blizzard so if something comes up i can be informed?

Did you get that updated before you deleted your old email account?

If you need assistance getting that changed, our Billing Department would be happy to assist.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Q u o t e:
i deleted it maybe 10 mintues ago and just created a new ones and just sent an email to billing hope its good enough.

Possibly, but you are likely going to need to call.

When we change an email - we need to make very certain it's coming from you.

If it wasn't sent from the existing email account, we really have no way to verify that. You may want to give them a call when they open in the morning.