#1 - July 16, 2010, 6:15 a.m.
Q u o t e:
Hello this is my account and it was hacked. I just recently foudn this out tonight and got my password changed as soon as i found out and protected my computer better. The only problem is, is that there is now an authenticator on my account that i dident put on there. Someone please help!
They were actively on the account, so I asked this be locked down to protect you from any further damages, Durabin. Most damages are done almost immediately, so this will need to be investigated. I see you already have an investigation open as of about an hour ago - so that process has started.
Please check your email for further instructions on how to get this account unlocked.
What is vital at this point is finding out how they managed to obtain your password and ID. If that isn't identified, the chances of this repeating are VERY high. Please do make sure your system and email are secure before requesting this be unlocked.
This sticky may be useful.
Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244
You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.
Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6
Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109