Account compromised - Foreign authenticator

#0 - July 19, 2010, 3:37 p.m.

My account has been given an unauthorized authenticator, and now I am unable to log in. Check the wowarmory, I see that two on my toons on Executus(Pyrell and Gadalare) are missing all sellable gear that they have gotten. Im unsure as to if the currencies they had have been altered. The last time I have played was yesterday evening, logging out at approximately 7:45pm EST. I am not sure if any other characters have been compromised. I know my guild bank is safe because my rank does not have access to it. I would like to have this resolved before anymore damage comes to my account. Please help blizzard :[

Lucasmcc

#2 - July 20, 2010, 11:58 p.m.

Fair day Pyrell,

The authenticator has been removed and the password has been reset.

Before you log in:

Make sure the system is secure, you can use these programs to do so:

Malwarebytes to scan the computer:

http://www.malwarebytes.org/

Avast Free as an antivirus:

http://www.avast.com/free-antivirus-download

Spybot Search and Destroy:

http://www.safer-networking.org/index2.html

Once the system is secure change the password for the Battle.net account and the password for the email account registered to the Battle.net account

An email has been sent your way with more information. Please post again if you have any other questions.

We recommend putting your own Authenticator on the account as soon as possible to prevent further occurrences.

Here is link where you can get more information about an authenticator:

http://us.blizzard.com/store/search.xml?q=auth

Here's a link with more information about account security:

http://us.battle.net/security/